Important: This is a template document for sellers using the NanoCart platform. Replace all [BRACKETED] placeholders with your specific business information. This template is provided as-is and does not constitute legal advice. Consult with a legal professional to ensure compliance with your jurisdiction's requirements.
These Terms of Service ("Terms") govern the purchase and use of products/services offered by [YOUR BUSINESS NAME] ("Seller", "we", "us", or "our") through our NanoCart storefront. By making a purchase, you ("Customer", "you", or "your") agree to these Terms.
1. About Our Business
Business Name: [YOUR BUSINESS NAME]
Contact Email: [YOUR EMAIL]
Business Location: [YOUR COUNTRY/REGION]
NanoCart Store: [YOUR NANOCART LINK]
2. Products and Services
What We Offer:
[DESCRIBE YOUR PRODUCTS/SERVICES - e.g., "We sell handmade jewelry", "We provide digital design services", "We offer online courses"]
Product Descriptions:
- All product descriptions, images, and specifications are accurate to the best of our knowledge
- Colors and appearance may vary slightly from images due to screen settings
- [ADD ANY SPECIFIC DISCLAIMERS ABOUT YOUR PRODUCTS]
3. Pricing and Payment
Prices:
- All prices are displayed in [YOUR CURRENCY]
- Prices include [SPECIFY IF TAX IS INCLUDED OR NOT]
- Shipping costs are [ADDITIONAL/INCLUDED] and calculated at checkout
- We reserve the right to change prices without prior notice
Payment Processing:
- Payments are processed securely through [STRIPE/PAYPAL/OTHER]
- We do not store your payment information
- Payment must be received before order processing begins
- Available payment methods: [LIST ACCEPTED PAYMENT METHODS]
4. Orders and Fulfillment
Order Processing:
- Orders are processed within [X BUSINESS DAYS]
- You will receive order confirmation via email
- We reserve the right to refuse or cancel orders in case of pricing errors or product unavailability
Delivery:
[CHOOSE ONE OR CUSTOMIZE:]
- For Physical Products: Estimated delivery time is [X-X DAYS/WEEKS]. Shipping is via [CARRIER NAME]. Tracking information will be provided when available.
- For Digital Products: Digital products are delivered via email within [X HOURS/DAYS] after payment confirmation.
- For Services: Services will be scheduled and delivered according to the timeline specified in your order confirmation.
5. Returns and Refunds
[CHOOSE YOUR POLICY - EXAMPLES BELOW:]
Option A - Standard Return Policy:
- Returns accepted within [X DAYS] of delivery
- Products must be unused and in original condition
- Customer pays return shipping costs
- Refunds processed within [X DAYS] after receiving returned item
- [ADD EXCEPTIONS - e.g., "Personalized items cannot be returned"]
Option B - Digital Products/Services:
- Due to the nature of digital products/services, refunds are only available in case of technical issues or non-delivery
- Refund requests must be submitted within [X DAYS] with detailed explanation
- We reserve the right to evaluate refund requests on a case-by-case basis
Option C - No Returns:
- All sales are final
- Refunds only provided in case of defective products or non-delivery
- [EXPLAIN WHY - e.g., "Due to the custom nature of our products"]
6. Customer Responsibilities
By placing an order, you agree to:
- Provide accurate contact and delivery information
- Check your email regularly for order updates
- Inspect products upon delivery and report issues within [X DAYS]
- Use products/services as intended and in accordance with any provided instructions
7. Intellectual Property
- All content, designs, and materials are owned by [YOUR BUSINESS NAME]
- Customers receive a license to use purchased products for [PERSONAL/COMMERCIAL] use only
- Reselling, redistributing, or reproducing our products without permission is prohibited
- [ADD SPECIFIC USAGE RIGHTS FOR YOUR PRODUCTS]
8. Warranties and Disclaimers
Product Warranty:
[CHOOSE ONE:]
- We guarantee our products are free from defects for [X DAYS/MONTHS]
- Products are sold "as-is" without warranties
- [CUSTOM WARRANTY TERMS]
Limitation of Liability:
To the maximum extent permitted by law:
- We are not liable for indirect or consequential damages
- Our total liability is limited to the purchase price of the product/service
- We are not responsible for delays caused by shipping carriers or circumstances beyond our control
9. Privacy and Data Protection
We respect your privacy and handle your personal data in accordance with applicable laws:
- We collect only necessary information to process and fulfill your order
- Your data is not shared with third parties except as required for order fulfillment (shipping, payment processing)
- For detailed information, see our Privacy Policy at [LINK TO YOUR PRIVACY POLICY]
10. Dispute Resolution
If you have any issues with your order:
- Contact us first at [YOUR EMAIL] - we're here to help
- We aim to respond within [X HOURS/DAYS]
- Most issues can be resolved through friendly communication
- If resolution is not possible, disputes will be governed by the laws of [YOUR JURISDICTION]
11. Changes to These Terms
We may update these Terms occasionally. Changes will be effective immediately upon posting. Your continued use of our store after changes constitutes acceptance of the updated Terms.
12. Contact Information
For questions about these Terms or your order:
Email: [YOUR EMAIL]
Business Name: [YOUR BUSINESS NAME]
Response Time: We typically respond within [X HOURS/DAYS]
How to Use This Template:
1. Replace all [BRACKETED] text with your specific information
2. Choose the options that apply to your business model
3. Remove sections that don't apply to your business
4. Have a legal professional review before publishing
Last Updated: [ADD YOUR DATE]